Frequently Asked Questions ( Faqs )

What courier do you use for shipping?

We do not use a service as we have our own delivery team as well as installation crew to complete your job.

How long does it take for shipping?

Standard shipping will take between 3-7 business days depending on location and order.

I haven’t received an email confirmation?

If you haven’t received a confirmation you are more then welcome to contact our store directly at 905-853-0836 and a representative will be more then happy to assist with any questions you may have.

Do you offer shipping on weekends?

Our shipping hours are as follows: Monday to Friday 10:00 – 5:00.

If there is a restriction on site please advise your representative when placing an order.

Why can’t I select next day shipping?

Deliveries are scheduled with our logistics department as a lot of  factors have to be taken into consideration to assure your delivery will run as smoothly as possible.

Can I track my item?

As all of the orders are handled in house if you have any questions in regards to the shipping of your order you can contact the store directly at 905-853-0836 to speak with a representative or you can contact your representative on the order at any time.

Can someone else sign for my delivery?

We do prefer the person who placed the order to be on site at the time of delivery – however if that is not possible anyone over the age of 16 is able to sign for the delivery.

I'm new, how do I order?

The first orders can always be a bit nerve racking, that’s why were here to help!

If you have any questions or are unable to process an order online you are  welcome to contact us directly at 905-853-0836 and a representative will be more then happy to work with you to process the order.

Is it safe to order online?

Yes all portions of our online order form are kept private and confidential and not released to any third-parties.

Which credit cards do you accept?

We accept all major cards; Visa, MasterCard, Debit and Amex.

Can I use a different payment method?

To process an order we only accept Visa, Mastercard, Debit and Amex.

We do not accept cheques on delivery or pick up.

Do your prices including HST?

All pricing is + HST.

How can I find the right chair?

As we do offer a 14 day exchange on our pre-owned chairs we find it does add a sense of security when purchasing – however we still do recommend if there is any hesitation in purchasing to come into our showroom and test them out before hand.

Weather you are buying one chair or multiple, a first time client or returning client you are more then welcome to drop by our showroom to speak to a representative about your options or just simply test out the chairs for yourself.

Can I get more information on a product?

Yes, if you are in need of more product information then what is listed on our site or even have a simple question we are always happy to assist by phone, e-mail or walk-ins.

Do you sell to companies or single buyers?

We sell to both, weather you are purchasing one item or re-doing a whole office.

An item is not listed online can you order for me?

If you are searching for an item that can’t be found on our website or may have been discontinued feel free to contact the office and a representative will be  more then happy to assist you with your search.

Can I make an order over the phone?

If you are unable to process your order online feel free to contact the store directly to process the order with a representative at 905-853-0836.

Will I get the same price in store?

Yes, weather you purchase in store or on-line the price will not change.

How do I check if an item is in stock?

If the item shows in stock, the item is stock.

If the item is showing out of stock it may be out of stock in our physical showroom or out of stock with the manufacturer, with either option we do recommend calling our store directly to confirm with a representative at 905-853-0836.

How do I know if my order was successful?

If an order was successful you will receive an automatic receipt of transaction and/or an email directly from one of our representatives to confirm.

Where do I find the phone number for your location?

All of our company information is on our Contact page on both the home screen of the website as well as the top left corner of the page.

Is it possible to change the address on my order?

If any changes are needing to be made to the order after processing please contact the office directly at 905-853-0836 as soon as possible.

Can I have an update on my order status?

If any order updates are needed please contact your representative or the office at 905-853-0836.

We do recommend giving 24-48 hours prior to checking for updates as this will give time for the order to process through the system.

How do I exchange an item?

All brand new / mto ( made to order ) items are final sale as mentioned on our terms page.

Pre-owned chairs are subject to a 14 day exchange to store credit only – if you have further questions to about this policy please contact the office directly at 905-853-0836 to speak to a representative or visit our terms page.

To take part in our 14 day exchange program the chair(s) will have to be returned to the showroom location / or picked up from site (*note this may include a secondary charge) however the credit can be applied to any item sold by us both brand new and pre-owned as long as the chair(s) have been returned within the 14 days.

What do I do if I have received a damaged item?

If a brand new item has a deficiency or damage when received please contact your representative directly as they will be able to advise the next step.

* Please note photos may be required for the manufacture.

 

How do I make a complaint?

If you are not happy about a service or you have a general comment, feel free to write to us at customerservice@newmarketofficefurniture.com