The terms and conditions stated below is an agreement between (you) the purchaser and the company and or the representative of the company.
The company reserves the right to modify the terms and conditions of this agreement at any time, effective upon posting an updated version of this agreement. The purchaser (you) are responsible for regularly reviewing this agreement.
Deposits are non-refundable.
Product is first come first serve and no item can be help without a deposit on the order.
Once delivery / installation is performed Newmarket Office is no longer responsible for any products unless it is covered under warranty. Note not all products come with a warranty.
In no event shall the company and/or its licensors be liable to anyone for any indirect or incidental damages of any type or kind incurred by the purchaser or the service including – personal injury or loss, loss of data or profit.
Newmarket office equipment ltd. will accept returns on any new in stock items, subject to a 30% restocking fee, within 14 days of purchase. The item will be subject to inspection and must be in its original condition. Custom and catalogue orders are non-refundable and non-exchangeable. Used items may be exchanged or returned, within 14 days of purchase. For in-store credit only. If an item requires pick up additional charges may apply. Time, delivery and repair work is non-refundable. Please feel free to contact the office if you have any questions.
Delivery and Install Summary:
Client must be on site during delivery and install, if client is not on site it may result in non-completion of work.
The delivery time frame is 10:00am – 5:00pm, no special times can be accommodated. Client can contact the office directly on the day of the scheduled delivery to inquire about delivery time frame.
We do not recommend that other installers, contractors, electricians etc. are booked back to back on the day of installation. Until the furniture is completely installed delays may occur.
It is the responsibility of the client to instruct the installers on the configuration they would like or any other specific requirements, such as where they would like grommet holes to be installed. Note* on site installers will not assemble and disassemble items multiple times, this is a one step process.
Existing furniture, appliances, electronics and /or breakable items can not be moved or removed by installers, failure to move items that fall into the above categories may result in non-completion of delivery or installation.
Shoes are required to be on at all times no booties or other foot protection can be worn by installers due to slip + trip casualties.
Installers will remove garbage items left over from un-packaging of furniture such as cardboard, plastic wrap and dust particles – note * some small pieces may be left over.
Commercial grade pieces may not all come with instructions we do recommend the delivery and installation package if this would be an issue.
Note all manufactures may not give extra flat brackets, screws or grommets, if you do have installation done the installers will have standard items with them.
Pick Up Summary:
Clients picking up their order must give 48 hours notice prior to pick up. Once the order is in the showroom the client will be given 48 hours to pick up their order before it is shipped to our warehouse. No notice will be given prior to shipping the product to our warehouse.
If you have any special requests or requirements, please contact the office directly. If you require assistance to load the order please make an appointment prior to coming as without proper notice for assistance the office staff may not be able to assist you with the load. *If you have scheduled an appointment but are running late please contact the office to allow the staff to prepare for a change in schedule.
Note – we do not supply blankets, ties, rope or any type of product to help with the load or unload of furniture.
In no event is Newmarket Office liable for any types of damage or injury. We recommend that you have proper means of transportation to ensure safe travel. There is NO loading dock on site.
The client or person picking up orders on behalf of the purchaser is responsible to check and make sure that all the purchased items/parts are picked up. If Newmarket Office is notified after pick up in regards to a missing part or item it will go to the claims department and will be under the discretion of that department.
We like to ensure that our clients have a smooth pick up and have found the above outline information does allow the process to run smoothly.